Returns & Exchanges

Due to the perishable nature of our crystal candies, Silky Gem does not accept returns or exchanges. However, we are committed to your satisfaction and will replace any items that arrive damaged or defective.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately examine your Silky Gem package to ensure the treats are in perfect condition.

• 2.
  Document Issues

  If your order arrives damaged, take high-quality photos of the product and the original packaging as evidence.

• 3.
  Contact Support

  Email our customer care team within 48 hours of delivery with your order number and the photos of the damage.

• 4.
  Resolution Process

  Our team will review your claim and, if approved, will issue a replacement shipment or a store credit refund.