Frequently Asked Questions
Everything you need to know about our handcrafted crystal treats.
What exactly are Silky Gem treats?
Silky Gems are handcrafted crystal candies inspired by traditional Kohakutou. They feature a thin, crunchy outer shell and a soft, jelly-like interior, made from agar-agar and high-quality natural extracts.
Are your products vegan and gluten-free?
Yes, our gems are 100% vegan and gluten-free. We use agar-agar, a plant-based gelatin substitute derived from seaweed, rather than animal-based gelatin.
How long does shipping take?
Because each batch is handcrafted and requires a specific drying time to achieve the perfect crunch, orders typically ship within 3-5 business days. Once shipped, delivery usually takes 2-4 days depending on your location.
How should I store my Silky Gems?
To maintain the perfect texture, store your gems in a cool, dry place. While they do not require refrigeration, keep them away from high humidity and direct sunlight to prevent the sugar crust from softening.
Do you offer international shipping?
Currently, we ship to select countries worldwide. Please enter your address at checkout to see if shipping is available to your region and to calculate the estimated shipping costs.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an issue with your delivery, please contact our support team within 48 hours of receipt.